Glossary

Definitions for the abbreviations and terms used across the marketplace.

Accessibility

AAA(Stands for: Web Content Accessibility Guidelines Level AAA): The highest WCAG conformance level. Targets users with the widest range of disabilities. Most sites cannot meet every AAA criterion across all content; the marketplace targets AAA where applicable.
ARIA(AR-ee-ah)(Stands for: Accessible Rich Internet Applications): A W3C specification of attributes that authors can add to HTML so assistive technology can understand custom widgets like menus, dialogs, and tabs.
AT(Stands for: Assistive Technology): A device, software, or service that helps a person with a disability perform tasks they would otherwise find difficult. For example, screen readers, braille displays, head pointers, or eye-tracking systems.
RNIB(AR-en-eye-bee)(Stands for: Royal National Institute of Blind People): A UK charity supporting people with sight loss. RNIB partners with the marketplace on accessibility reviews and certified-vendor programmes.
SR(Stands for: Screen Reader): Software that converts on-screen content into synthesised speech or braille output. Common screen readers include NVDA, JAWS, VoiceOver, and TalkBack.
WCAG(WIK-ag)(Stands for: Web Content Accessibility Guidelines): The W3C standard for making web content accessible. Version 2.2 is the current target for this marketplace.

MFA(Stands for: Multi-Factor Authentication): A login method that requires more than one factor, typically a password plus a one-time code from an authenticator app or email, to reduce account-takeover risk.
OTP(Stands for: One-Time Password): A code that can be used only once, typically valid for a few minutes, to verify identity for a specific action.
TOTP(Stands for: Time-based One-Time Password): A short numeric code that an authenticator app generates and rotates every 30 seconds. Used as the second factor in MFA.

Aramex(AH-ra-mex)(Stands for: Aramex (Middle East courier)): A Middle East courier used for shipping within the GCC and Levant. Provides cash-on-delivery and proof-of-delivery options.
DHL(Stands for: DHL (Deutsche Post DHL Group, courier)): An international courier used for tracked shipping outside the Middle East. Delivery-time and tracking guarantees are part of the courier's API.

EAA(Stands for: European Accessibility Act): EU Directive 2019/882, mandatory from 28 June 2025, requiring digital products and services sold in the EU to meet accessibility requirements.
GDPR(Stands for: General Data Protection Regulation): EU Regulation 2016/679 governing personal-data handling. Applies to anyone processing the data of EU residents, regardless of where the company is based.
KYC(Stands for: Know Your Customer): Verification of a customer's identity, used here for vendor onboarding to prevent fraud and money laundering.
VPAT(Stands for: Voluntary Product Accessibility Template): An ITI-published reporting template vendors use to document a product's accessibility against the WCAG, Section 508, and EN 301 549 standards.

FAQ(Stands for: Frequently Asked Questions): A list of common questions and their answers, kept on a help page so customers can resolve simple queries without contacting support.
OS(Stands for: Operating System): The software that manages a computer or mobile device's hardware and provides services to applications. For example, Windows, macOS, iOS, Android.
URL(Stands for: Uniform Resource Locator): The web address of a page or resource.