Accessibility Statement

All Access World Marketplace is built with accessibility at its core. We believe that everyone deserves equal access to assistive technology, regardless of ability.

Last updated: April 2026

Conformance Status

WCAG(WIK-ag) 2.2 Level AAA Target

All Access World Marketplace conforms to the Web Content Accessibility Guidelines (WCAG(WIK-ag)) 2.2 at Level AA, with Level AAA conformance achieved across the majority of success criteria. Our site is continuously tested against all five disability profiles covering blindness, low vision, deafness, motor impairment, and cognitive needs.

PerceivableOperableUnderstandableRobust

AAA criteria met include:

1.4.6 Contrast (Enhanced) - high contrast themes exceed 7:1 ratio
1.4.8 Visual Presentation - customisable text spacing, line height, and font
2.2.6 Timeouts - 2-minute warning before session expiry with extend option
2.4.13 Focus Appearance - 3px minimum outline with 3:1 contrast on every focusable element
2.1.3 Keyboard (No Exception) - every feature keyboard accessible
2.4.9 Link Purpose (Link Only) - descriptive link text throughout
2.4.10 Section Headings - logical heading hierarchy on all pages
2.5.5 Target Size (Enhanced) - 64px minimum for Sarah and Daniel profiles
3.2.5 Change on Request - no unexpected context changes
3.3.6 Error Prevention (All) - form error summaries with field-level guidance

European Accessibility Act Compliance

EAA Directive 2019/882 Compliant

All Access World Marketplace complies with the European Accessibility Act (EAA), Directive (EU) 2019/882, which became mandatory on 28 June 2025. As an e-commerce platform, we meet all accessibility requirements for online services as defined by the directive.

Our EAA compliance includes:

Perceivable, operable, understandable, and robust web content (WCAG(WIK-ag) 2.2 AA+)
Accessible identification and authentication processes
Accessible electronic payment services
Multiple contact channels for customer support
Accessible product information and documentation
Regular accessibility audits and continuous improvement

EU CompliantEAA 2019/882EN 301 549

Accessibility Profiles

Our Profile Engine adapts the entire user interface to meet specific accessibility needs. Select a profile from the Accessibility Settings (top of every page) to activate these features. Profiles are powered by a CSS custom properties system that instantly transforms the interface without page reloads.

Hasan ProfileBlind / Screen Reader

Optimised for NVDA, JAWS, VoiceOver, and TalkBack
ARIA(AR-ee-ah) live regions for dynamic content updates
All animations and transitions disabled
Decorative elements hidden from assistive technology
Descriptive alt text for all product images
Logical heading hierarchy and landmark regions
Focus management on route changes

Sarah ProfileLow Vision

Three high contrast themes (Yellow/Black, White/Black, Black/Yellow)
125% text scaling with increased line height (1.6)
Enhanced focus indicators (4px solid outlines)
Large cursor (48x48px) for easy tracking
Reading guide line that follows keyboard focus
64px minimum touch targets for all interactive elements
Content truncation removed - all text fully visible

Elena ProfileDeaf / Hard of Hearing

Visual indicators for all audio content (speaker icon on elements with audio)
Enhanced form validation with coloured borders and icons
Text-based toast notifications with visual alerts
Instant visual feedback (no transition delays)
Captions and transcripts provided for any audio or video content we publish (no audio/video embeds in the marketplace at the time of writing)
Sign language interpretation available on request for support interactions

Daniel ProfileMotor Impairment

64px minimum touch targets on all interactive elements
Full keyboard navigation with enhanced 4px focus rings
Sticky hover states (hover persists after mouse leaves)
Increased button and link spacing (20px)
Enlarged checkboxes and radio buttons (32px)
No time-limited interactions
Voice search and voice navigation

Maya ProfileCognitive / Learning Needs

Simplified language mode for all content
Reduced visual complexity (complex UI hidden)
All animations and transitions disabled
Standalone reduce motion toggle

Dyslexia-friendly font option (Comic Neue)
120% text scaling with 1.8 line height
Increased letter and word spacing
Reading guide for focused navigation

Independent of profiles, our Accessibility Toolbar (top of every page) provides individual toggles that can be used by any visitor:

High Contrast Themes

Yellow/Black, White/Black, and Black/Yellow

Text Scaling

125%, 150%, and 200% text size options

Text Spacing

Adjustable letter spacing, word spacing, and line height

Reduce Motion

Disables all animations and transitions site-wide

Dyslexia Font

Comic Neue typeface for improved readability

Do Not Disturb

Suppresses non-essential toasts and proactive nudges; critical alerts (errors, session expiry) remain visible (WCAG 2.2.4)

Profile Switcher

One-click switch between all five disability profiles

Technical Accessibility Features

Keyboard Navigation

Every feature on our site is accessible via keyboard:

Tab to navigate between interactive elements
Enter or Space to activate buttons and links
Escape to close modals and menus
Arrow keys to navigate within menus and carousels
Skip to main content and skip to cart links at the top of every page
Focus is automatically managed when navigating between pages
Breadcrumb navigation in account, admin, and vendor portal pages so you always know where you are in the site (WCAG 2.4.8 Location)

Voice Features

Voice search and navigation in 4 languages:

English (British), Arabic, German, and Italian
Click the microphone icon in the search bar to start
Voice recognition adapts to your selected language
Text-to-speech support for Amica AI assistant responses

Notification Accessibility

Toast notifications are designed to never block user interaction:

Notifications never overlay input fields or buttons
Always-visible close button with 44px minimum touch target
Screen reader announcements via ARIA live regions
Extended display time (15 seconds) for Daniel profile
Animations disabled for Hasan, Maya, Elena, and Daniel profiles
Visual alert styling with enhanced borders for Elena profile
Do Not Disturb mode (in the Accessibility Toolbar) suppresses non-essential toasts and proactive nudges site-wide; critical alerts remain visible (WCAG 2.2.4 Interruptions)

Amica AI Assistant

Our AI assistant is designed with accessibility in mind:

Screen reader optimised chat interface
Keyboard accessible input and navigation
Proper focus management when opening/closing
ARIA live regions for real-time message updates
Simplified responses available for cognitive accessibility

System Preferences

We respect your operating system accessibility preferences:

prefers-reduced-motion: automatically disables all animations
prefers-contrast: increases focus ring width and visibility
prefers-color-scheme: adapts focus ring colours for dark mode
forced-colors (Windows High Contrast): full support with system colours
pointer: coarse (touch devices): larger touch targets automatically

Comprehension & Reading Support

Specialised features help users understand domain terms, acronyms, and ambiguous proper nouns (WCAG 3.1.3 / 3.1.4 / 3.1.6 / 3.3.6):

Dedicated glossary at /glossary with full definitions for every abbreviation and unusual term used across the site /glossary
Acronyms (MFA, WCAG, GDPR, etc.) wrapped in <abbr title> so screen readers announce the expanded form and sighted users see definitions on hover
Domain-specific terms (assistive technology, screen reader, etc.) link to the glossary on first use via <dfn> and a discreet dotted underline
Pronunciation hints for ambiguous proper nouns (Aramex, RNIB, ARIA, WCAG) via inline <ruby> annotations
Every form provides a single aggregated error summary at the top with deep-links to each invalid field, plus per-field error messages with role=alert and aria-live=assertive
Simplified-language variants of forms, instructions, and AI assistant responses for the Maya cognitive profile

Mobile Accessibility

Optimised for mobile assistive technologies:

Minimum 44x44px touch targets (64px for Sarah and Daniel profiles)
Compatible with TalkBack (Android) and VoiceOver (iOS)
Responsive design that scales with system font size
Full single-column reflow at 400% zoom (WCAG 1.4.10)
No pinch-to-zoom blocking
Print-friendly styles with high contrast output

Known Limitations

Areas Under Active Improvement

Some third-party embedded content may not be fully accessible
PDF product manuals are being converted to accessible HTML
Video content captions are being added progressively
Sign language interpretation is available on request for support interactions - contact us to arrange

Testing Methodology

We test our accessibility implementation using:

Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
Browsers: Chrome, Firefox, Safari, Edge (latest versions)
Automated Tools: axe-core, WAVE, Lighthouse
Profile Testing: All 5 profiles tested across every page at desktop and mobile viewports
Manual Testing: Keyboard-only navigation, zoom testing up to 400%
User Testing: Regular feedback from users with disabilities

Feedback & Contact

We welcome your feedback on the accessibility of All Access World Marketplace. If you encounter any barriers or have suggestions for improvement, please contact us:

Email Us

hello@accessaro.com

We aim to respond within 2 business days

You can also use our Contact Page or chat with Amica, our AI assistant, available 24/7.

Our Commitment

All Access World Marketplace was founded by Hasan Tayem with a personal mission: to make assistive technology accessible to everyone, everywhere. Accessibility is not an afterthought - it is the foundation of everything we build. We are committed to continuous improvement and welcome all feedback to make our platform better for everyone.