Vendor Terms and Conditions

1. Acceptance of Vendor Terms

These Vendor Terms and Conditions ("Vendor Terms") govern your relationship with All Access World ("the Platform", "we", "us") as a vendor partner. By submitting a vendor application or ticking the acceptance checkbox during registration, you agree to be bound by these Vendor Terms in their entirety.

These Vendor Terms supplement the general Terms and Conditions of the Platform. In the event of any conflict between these Vendor Terms and the general Terms and Conditions, these Vendor Terms shall prevail with respect to vendor-specific matters.

If you do not agree to these Vendor Terms, you must not submit a vendor application or use the Platform as a vendor.

2. Eligibility and Registration

To be eligible for a vendor account, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Operate as an individual, registered company, or non-profit organisation
• Offer products that fall within the assistive technology or accessibility category
• Provide accurate, complete, and truthful information throughout the registration process

During registration, you are required to provide your first name, last name, email address, company or store name, and optionally your website URL. You are responsible for ensuring that all information remains accurate and current at all times.

You must not register multiple vendor accounts. Each individual or organisation is permitted one vendor account only.

3. Application Review and Approval

All vendor applications undergo manual review by the All Access World administration team. The review process typically takes between 24 and 48 hours from the time of submission.

During the review period, your application status will display as "pending". You will receive an email notification informing you of the outcome of your application.

We reserve the right to approve or reject any vendor application at our sole discretion. If your application is rejected, we will provide a reason for the decision. Submitting an application does not guarantee acceptance onto the Platform.

Upon approval, your user role is upgraded from "customer" to "vendor", granting access to the Vendor Dashboard and associated features.

4. Vendor Obligations

As a vendor on the Platform, you are obligated to:

• Offer only genuine assistive technology and accessibility-related products
• Ensure all products comply with applicable safety standards and regulations in the jurisdictions where they are sold
• Provide accurate, complete, and non-misleading product descriptions, images, and specifications
• Respond to customer enquiries and fulfil orders within the timeframes specified in these Vendor Terms
• Comply with all applicable local, national, and international laws and regulations
• Maintain accurate and current store information, contact details, and business records

By registering as a vendor, you certify that your products are designed or adapted for accessibility purposes. This certification is a fundamental condition of your participation on the Platform.

5. Product Listing Rules

All product listings must fall within the scope of assistive technology and accessibility. The Platform supports the following categories:

• Vision and blindness
• Hearing and auditory
• Mobility and physical
• Cognitive and learning
• Daily living

The following are strictly prohibited:

• Products that do not serve an assistive or accessibility purpose
• Counterfeit, pirated, or stolen merchandise
• Hazardous, illegal, or restricted products
• Products accompanied by false or unsubstantiated medical claims

Every product listing must include a clear description of the accessibility features offered and the disability categories the product serves. Products that do not meet these requirements may be removed without notice.

Product listings pass through a status lifecycle: draft, pending review, active, out of stock, or archived. We reserve the right to change the status of any listing that violates these rules.

6. Pricing and Currency

Vendors are responsible for setting the retail prices of their products. All prices are stored in euros (EUR) as the base currency of the Platform.

The Platform supports display in five currencies: EUR, USD, GBP, AED, and SAR. Currency conversion is performed automatically using current exchange rates. Vendors are not responsible for exchange rate fluctuations.

All listed prices must be inclusive of applicable taxes where required by law. Vendors are solely responsible for understanding and meeting their tax obligations in all relevant jurisdictions, including the collection and remittance of VAT or equivalent sales taxes.

7. Commission and Fees

The Platform charges a commission on each completed transaction. The standard commission rate is 10% of the gross order value, deducted at the point of sale.

Commission is calculated and deducted automatically from each order before earnings are credited to your vendor balance. There are no setup fees, listing fees, or monthly subscription charges.

The Platform reserves the right to adjust the commission rate. Any change to the commission rate will be communicated to all affected vendors with a minimum of 30 calendar days notice prior to the effective date of the change.

8. Payouts

Vendor payouts are processed on a monthly cycle. Payouts are issued on the 15th of each calendar month for all earnings accrued during the preceding period.

A minimum payout threshold of EUR 50.00 applies. If your accrued balance is below this threshold at the time of the payout cycle, the balance shall roll over to the following month until the minimum is met.

The following payout methods are supported:

• Bank transfer: Direct transfer to a nominated bank account
• PayPal: Transfer to a verified PayPal email address
• Stripe: Transfer to a connected Stripe account

Vendors are responsible for providing accurate and current payout details within their vendor settings. All payout information, including bank account details and PayPal addresses, is encrypted at rest using AES-256-GCM encryption. The Platform is not liable for delays or failures caused by incorrect payout information provided by the vendor.

9. Order Fulfilment

Vendors are solely responsible for the fulfilment of all orders placed through their store, including preparation, packaging, and dispatch of products.

Orders follow a defined status lifecycle:

1. Pending: Order placed, awaiting payment confirmation
2. Confirmed: Payment received and verified
3. Processing: Vendor is preparing the order for shipment
4. Shipped: Order dispatched with tracking information provided
5. Delivered: Order received by the customer

Vendors must update order statuses promptly as each stage is completed. Unless a different dispatch timeframe is specified in the product listing, vendors are expected to ship orders within 3 business days of payment confirmation.

Failure to fulfil orders within a reasonable timeframe may result in account review, suspension, or termination.

10. Shipping Responsibilities

Vendors bear full responsibility for the shipment of products to customers. The Platform supports integration with DHL Express and Aramex as the primary shipping carriers.

Vendors are required to:

• Provide valid tracking information for every dispatched order
• Package all products securely and appropriately to prevent damage during transit
• Ship to the delivery address specified in the order
• Prepare and include all necessary customs documentation for international shipments

Shipping rates may be configured on a per-product or per-store basis at the discretion of the vendor. The Platform does not dictate shipping pricing, though it may provide guidelines or recommendations.

The vendor assumes all risk of loss or damage to products until delivery is confirmed. Any shipping disputes must be resolved between the vendor and the shipping carrier, though the Platform may assist in dispute mediation where appropriate.

11. Refunds and Returns

The Platform operates a 30-day return policy from the date of delivery. Customers may request a refund within this period under the conditions outlined below.

Vendors are obligated to:

• Accept returns for products that are defective, damaged during shipping, or materially different from the listing description
• Process approved refunds within 5 business days of receiving the returned product
• Bear the cost of return shipping where the return is due to a fault, defect, or misdescription attributable to the vendor

Where a customer requests a return for reasons of personal preference (such as a change of mind), the customer shall bear the cost of return shipping, except where mandatory consumer protection legislation dictates otherwise.

Refunds are issued through the original payment method. Platform commission charged on refunded orders shall be credited back to the vendor balance. Refunds exceeding EUR 500 are subject to the dual approval process and may require additional verification.

12. Reviews and Ratings

Customers are permitted to submit reviews and ratings for products purchased on the Platform. Reviews are publicly visible and contribute to your store and product ratings.

Vendors must not engage in any of the following practices:

• Creating, soliciting, or publishing fraudulent or misleading reviews
• Offering compensation, discounts, or other incentives in exchange for positive reviews
• Intimidating, harassing, or pressuring customers to modify or remove reviews

Vendors have the right to respond publicly to customer reviews. Your aggregate rating is displayed on your store profile and individual product listings.

Reviews that are believed to be fraudulent, abusive, or in violation of Platform guidelines may be reported to the support team for review and potential removal.

13. Intellectual Property

Vendors retain full ownership of all intellectual property rights in the content they upload to the Platform, including product images, descriptions, brand materials, and other original works.

By listing products on the Platform, vendors grant All Access World a non-exclusive, royalty-free, worldwide licence to display, reproduce, distribute, and promote such content on the Platform and in associated marketing materials. This licence persists for the duration that the content remains on the Platform and is revoked upon removal.

Vendors warrant that all content uploaded does not infringe upon the intellectual property rights of any third party. Vendors shall indemnify the Platform against any claims, damages, or liabilities arising from intellectual property infringement attributable to vendor-submitted content.

14. Data and Encryption

The Platform employs field-level encryption for sensitive vendor data. The following fields are encrypted at rest using AES-256-GCM authenticated encryption:

• Tax identification number (tax_id)
• Payout details (bank account information, PayPal address, or Stripe account details)

Encryption keys are derived using PBKDF2 with a minimum of 100,000 iterations. Encrypted values are stored in the format enc:v1: followed by a Base64-encoded payload containing the initialisation vector, ciphertext, and authentication tag.

Sensitive fields are masked in the Vendor Dashboard interface, displaying only the last four characters to authorised users. Full decryption occurs only during payout processing and authorised administrative operations.

For comprehensive information about how vendor data is collected, processed, and protected, please refer to the Vendor Privacy Policy.

15. Account Suspension and Termination

The Platform reserves the right to suspend or terminate a vendor account for violations of these Vendor Terms, including but not limited to:

• Listing products outside the scope of assistive technology
• Selling counterfeit, stolen, or hazardous goods
• Persistent failure to fulfil orders or respond to customer enquiries
• Manipulation of reviews, ratings, or sales metrics
• Provision of false or misleading registration information
• Violation of applicable laws or regulations

In cases of suspension, the vendor will be informed of the reason and, where appropriate, given an opportunity to rectify the issue. Permanent vendor account deletion is subject to a dual approval process requiring authorisation from two separate Platform administrators.

Upon termination, any outstanding vendor balance exceeding the minimum payout threshold of EUR 50.00 shall be remitted to the vendor within 30 calendar days, less any amounts owed to customers for pending refunds, chargebacks, or unresolved disputes.

16. Limitation of Liability

All Access World operates as a marketplace platform, facilitating transactions between vendors and customers. The Platform does not manufacture, inspect, endorse, or guarantee any products listed by vendors.

Vendors are solely responsible for the safety, quality, regulatory compliance, and legal status of all products they list and sell. Vendors shall indemnify and hold the Platform harmless against any claims, damages, liabilities, costs, or expenses arising from or related to their products or conduct on the Platform.

To the maximum extent permitted by applicable law, the Platform shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from or in connection with a vendor's use of the Platform.

The Platform shall not be liable for disruptions, losses, or delays caused by factors beyond its reasonable control, including but not limited to internet service interruptions, third-party payment processor failures, natural disasters, or acts of government.

17. Amendments

The Platform reserves the right to amend these Vendor Terms at any time. Amendments shall be communicated as follows:

• Affected vendors will receive an email notification at least 30 calendar days prior to the effective date of any material changes
• The "Last updated" date at the top of this page will be revised accordingly

Continued use of the Platform following the effective date of any amendments constitutes acceptance of the revised Vendor Terms. If you do not agree with any proposed amendments, you may terminate your vendor account prior to the effective date of the changes.

18. Governing Law

These Vendor Terms shall be governed by and construed in accordance with the laws of the European Union and, where applicable, the national laws of the jurisdiction in which All Access World is registered.

In the event of a dispute arising from or in connection with these Vendor Terms, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, the dispute may be referred to mediation under the rules of a mutually agreed mediation body. If mediation is unsuccessful, either party may pursue resolution through the competent courts of the applicable jurisdiction.

Nothing in this section shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to protect its rights.

19. Contact

For any questions, concerns, or requests relating to these Vendor Terms, please contact us using the following channels:

• Email: hello@accessaro.com
• Contact form: Contact Us

We endeavour to respond to all vendor enquiries within 2 business days.